Our History

Formulated in 1995. It grew from experiences with telecommunications equipment
, message switching services and networking, with both dedicated and non-dedicated (peer to peer) systems. This started in the late eighties as the communication trends moved from fax machines to electronic messaging. Additionally, 10 years of previous accounting software support extending back to some 1.0 and 2.0 packages when personal computing was a virtual blackhole from a support standpoint was also in our support bag. As the business applications grew in the early 90's, we saw the growth of the internet and started to invest in another transition into networking and remote supporting actions with clients in the United States and internationally as far as France and as close the island of Bermuda.

Our first sale was a three state, AccPac accounting application that was customized for a courier service. There were two prominent networking organizations and our work involved not only the dedicated server wares like Novell and the up and coming Microsoft but several peer to peer softwares that gave us the experience to easily manage daisy chained workstations. It was there, the learning process of managing product introduction, development, implementation and deployment took place. What’s more early manufacturers training, provided us with key information about the products that most IT persons would not be privy. We often use that knowledge now even after 15 or 17 versions have passed in the years gone by. We have authenticated direct links to the manufacturers technical support queues. Often we "survey the land" with a query of the customers support call. This serves to route out the real issues versus the perceived issues of the users resulting in not just a patch but a repair. If you let us, we fix it proper! Too many people with a list of credentials about servers and workstations, only patch applications which translates into lost time for the owner and added expense. As our knowledge base grew our philosophy remained the same. While applications growth and personal operating systems platforms became more complex, we adapted right along with them helping our customer base to patch, repair and enhance their systems. Although we have existed on a main course of supporting accounting software packages like DacEasy , Peachtree , Quickbooks and Accpac, we support networking legacy operating systems, Small Business Server, Server, Windows 2003 Server, 2000 and Xp. What’s more, we have provided barcoding solutions, remote hand held equipment, middleware accounting solutions and a host of other items that denote our technological growth.

Alternatively, there are times when your equipment or your software is expressing "Zero" productivity. For any enterprise thats lost dollars! Get help fast! We can help you right now with on-site support, either physical or virtual.and over 20 years of experience provides a solid approach regardless how it is performed Let's Collaborate and Assess your needs We urge you to take the time to speak to us about how you might leverage todays technology in your existing framework. However if your need is immediate click here!

Seminars & Application Training

Seminar Training both virtual, onsite or off-site helps to keep up with technology which can be a demanding task. In this world of facebooking, twittering, mini-applications, wi-fi, and texting, the business users are struggling to maintain their businesses in the face of technological advancement. It is important for them to find someone they can trust and it is important for us to find someone that allow themselves to take advice. Today’s business owner is besieged by technology. It permeates every level of our modern existance. Even though, a managers first mandate is to run the business, he or she knows that inorder to be competitive, they need to invest in technology and stay well informed and in touch with the technology advances. To that end, we offer symposiums and seminars at various venues around the city to provide a service to the business community. The net results are an improved quality of product or service with reduced effort, getting more with less. Talk to us about your installation

Over 70% of our work in years past have been performed on-site at the clients location. However, more recently with improvements in broadband communications, increased bandwidth, consistancy in protocols several services have sprung up to allow us to develop a wider girth in the use of our products. Leveraging the current state of the art communications applications, we can reach a client with accounting or database problems in Paris, France as easy as the client in the same town in which we sit. The technology provides and improvement in the customers experience that brings swift attention to problems from a small glitch to problems of catastrophic magnatude, in a matter of minutes. Ultimately, it is responses like this which drive users and their customers alike toward confidence and satisfication with the company's management efforts.

Our Methods

Support rates are hourly, daily or grouped by quantity of incidents over a span of time and measured by the depth of their involvement and intricacy. For example a call for a desktop, malfunctioning on accounting software is one rate if the data is centered there. If the same application has 10 workstations and a server attached to a remote location, the problem could be workstaton, server networking and broadband port or firewall involved. Thus a call to us by a client indicating I am getting a btrieve or pervasive error could either be file, network, server, desktop or firewall involved. As such a small portion of the applicable rate is held as a deposit against the work to limit both the exposure of the client and ourselves. We perform, as a routine, a tracking of our work. Should we find that during the exposure that the job seems to be larger that than what is indicated, we advise the client before going further. In some cases, one job may have a factors as previously mentioned that require clearance before the main reason for the call is addressed. It is also why, client trust if is absolutely important. There are many times that what a clients thinks is the problem, is not really aligned with their statement of the perceived issue at hand. As we navigate our day, often we have to work with software that is intertwined with the target application. Below are just a few of the manufacturers that we represent and take training from and have the status of authorized resellers or certified consultants. Also know that we sell desktops, laptops and servers along with other items that might be required to make an application "Work" for you.

Manufacturer's to which we are connected

Engagements incorporate our initial assessment for onsite physical or virtual calls which begins at $250.00. No,this is not an hourly rate. Alternatively, we prefer a flat rate for getting an inside look at your conditions and circumstances. We then, based on what we see , your goals and your budget provide a realistic budgetary estimate of the complete job. After which we apply a portion of that rate toward the solution should you elect to continue and go forward.

There are cases in which a replacement is cheaper than a repair. Then migration and upgrades might become an alternative. Either can be done physically or remotely. Remote calls over the internet can be timely, secure and cost effective. A usual outcall is charged at hourly of $125.00 . Physical on site are two (2) hour minimums dependent on distance. Travel time is attached and calculated on radius from the shop. Virtual call have instead of travel time connection frequency. Thus virtual calls are rated at $15.00 per connect charge with a $75.00 max for the day. Note that virtual calls allow us to view your system only when you give permission. There is no ability granted that you don't allow. We do nothing without your consent. If we find an impending calamity upon initial inspection, we advise you of the condition and it is your decision to repair it or not. We reserve, the right to terminate the engagement, if we think we are at risk for continuance. All applicable charges for that engagement will stand. The average call is about 1.5 to 2.0 hours either on site or remote.

We provide support for Accounting, Client relationship management, Desktop, Servers, Broadband routers and their associated communications protocols.

Our virtual support vehicle is Go-To-Assist
of Go-to-my-pc fame which is used in some of the most respected and secure companies in the world, including the US Govenment and numerous fortune 500 companies with includes Dell computer amongst their ranks. The system provides a chat screen to ask questions inviting a collaborative enegagement. Its also provides confirmation of activities during the event. What's more is that you can read complete details by viewing their site at Go-to-my-pc.

Assessment Rate System Assessments Desktops 1-2 $250.00 Desktops 3-5 $350.00 Desktops 3-5 & 1Server $550.00 Desktops 6-9 & 1 Server $750.00 Desktops 10-15 & 1 Server $950.00 Desktops 16-20 & 1 Server $1450.00 Desktops 21-30 & 1 Server $2450.00 Preference Onsite,Remote,Any Clients and Prospects alike may make payment prior to or during an engagement or for work in progress by using the selections below Select the most apprporiate reason for the payment Select the most appropriate listing for the job subject matter Click the "Buy Now" Button On the Displayed "Check" Enter in the open box the amount of the payment To use a credit/debit card, search to the bottom of the page and find the "continue" underlined and click Fill in the card information and submit Full/Partial Payments and Advances All Engagements, product or service related can be performed at here! The associated projects can be active or have come to term. Payment Reason Deposit for ServicesPartial Payment Final PaymentDeposit DomainDonation Service Items Special AssessmentDomain MgmtCommunity Service CollaborationSoftware SupportHardware Support Install/Deployment
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