Testimonials and Referrals

Our services are relatively quick in that we usually apply a fix during the same day as the inbound assistance call! Assessments have attached with them a deliverable which usually follows one week to 10 days after the site work. Telephone and internet support request providing contact information and service request can often put you in voice contact with our organization in less than one (1) hour and physical contact is less than five (5) hours in some cases. In most cases and with an appointment, two - three days is average on site arrival time, .In many cases, same day service is effectuated with virtual on-site, support with products like "Go to Assist Express".Yes we support accounting, Crm, Timebilling software and Networks. Leverage our knowledge either physically on site or virtually on-site with a service level agreement! Our knowledge base is so much broader than you might expect! We are not a one trick pony! Here are a few who can testify that are do what we say!

Our Methods

Our Assessments provide a deliverable
This is designed to be used as a roadmap which matches a clients desires with their current assets and budget. This protects you as a user and properly positions us as an independent technical resource minimizing surprises as a solution progresses. If we find an item that is interwoven and unforeseen, we can aptly fill in the blank at that point. At the end of the day, we endeavor to build a relationship not just an invoice.

Your information is Confidential!
There is a formal mutual agreement which holds all information as proprietary. Thereafter it shall not use, commercialize or disclose confidential information to any person or entity, except to its own employees having a “need to know” (and who are themselves bound by similar nondisclosure restrictions as agents). Each party shall use at least the same degree of care in safeguarding the other party’s Confidential Information.

Our Methods

Support rates are hourly, daily or grouped by quantity of incidents over a span of time and measured by the depth of their involvement and intricacy. For example a call for a desktop, malfunctioning on accounting software is one rate if the data is centered there. If the same application has 10 workstations and a server attached to a remote location, the problem could be workstaton, server networking and broadband port or firewall involved. Thus a call to us by a client indicating I am getting a btrieve or pervasive error could either be file, network, server, desktop or firewall involved. As such a small portion of the applicable rate is held as a deposit against the work to limit both the exposure of the client and ourselves. We perform, as a routine, a tracking of our work. Should we find that during the exposure that the job seems to be larger that than what is indicated, we advise the client before going further. In some cases, one job may have a factors as previously mentioned that require clearance before the main reason for the call is addressed. It is also why, client trust if is absolutely important. There are many times that what a clients thinks is the problem, is not really aligned with their statement of the perceived issue at hand. As we navigate our day, often we have to work with software that is intertwined with the target application. Below are just a few of the manufacturers that we represent and take training from and have the status of authorized resellers or certified consultants. Also know that we sell desktops, laptops and servers along with other items that might be required to make an application "Work" for you.

Manufacturer's to which we are connected

Engagements incorporate our initial assessment for onsite physical or virtual calls which begins at $250.00. No,this is not an hourly rate. Alternatively, we prefer a flat rate for getting an inside look at your conditions and circumstances. We then, based on what we see , your goals and your budget provide a realistic budgetary estimate of the complete job. After which we apply a portion of that rate toward the solution should you elect to continue and go forward.

There are cases in which a replacement is cheaper than a repair. Then migration and upgrades might become an alternative. Either can be done physically or remotely. Remote calls over the internet can be timely, secure and cost effective. A usual outcall is charged at hourly of $125.00 . Physical on site are two (2) hour minimums dependent on distance. Travel time is attached and calculated on radius from the shop. Virtual call have instead of travel time connection frequency. Thus virtual calls are rated at $15.00 per connect charge with a $75.00 max for the day. Note that virtual calls allow us to view your system only when you give permission. There is no ability granted that you don't allow. We do nothing without your consent. If we find an impending calamity upon initial inspection, we advise you of the condition and it is your decision to repair it or not. We reserve, the right to terminate the engagement, if we think we are at risk for continuance. All applicable charges for that engagement will stand. The average call is about 1.5 to 2.0 hours either on site or remote.

We provide support for Accounting, Client relationship management, Desktop, Servers, Broadband routers and their associated communications protocols.

Our virtual support vehicle is Go-To-Assist
of Go-to-my-pc fame which is used in some of the most respected and secure companies in the world, including the US Govenment and numerous fortune 500 companies with includes Dell computer amongst their ranks. The system provides a chat screen to ask questions inviting a collaborative enegagement. Its also provides confirmation of activities during the event. What's more is that you can read complete details by viewing their site at Go-to-my-pc.

Assessment Rate System Assessments Desktops 1-2 $250.00 Desktops 3-5 $350.00 Desktops 3-5 & 1Server $550.00 Desktops 6-9 & 1 Server $750.00 Desktops 10-15 & 1 Server $950.00 Desktops 16-20 & 1 Server $1450.00 Desktops 21-30 & 1 Server $2450.00 Preference Onsite,Remote,Any