HelpSolveIt.com What you need! When you need it!

Firstname
LastName
Title
Organization
Street Address
Address (cont.)
City
State/Province
Zip/Postal Code
Country
Work(landline) Phone
Cellular Phone
FAX
E-mail

Which of the following alternative modes of rapid communication can you facilitate during any support engagement?

Email to handheld device Text to handheld device Domain email Public services only (aol,hotmail,gmail,etc)

Select your area of concern

Desktops Client Broadband Service Accounting Application Client Desktop OS Accounting Middleware Accounting Application Server Order Entry Application Other Productivity Application CRM Application CRM Add-n Application Internal Network Security External Network Security System Hardware Secure Internet Connection Network Care

Select the accounting application of concern

DacEasy Accounting v16 DacEasy Accounting v10 DacEasy Accounting v11 DacEasy Accounting v12-14 DacEasy Accounting v15 DacEasy Accounting v2010 DacEasy OrderEntry v10 DacEasy OrderEntry v11 DacEasy OrderEntry v12-14 DacEasy OrderEntry v15 DacEasu OrderEntry v16 DacEasy OrderEntry v2010 DacEasy Point of Sale DacEasy JobCosting v2010 DacEasy JobCosting v16 DacEasy Point of Sale DacEasy Middleware Interface DacEasy Payroll v10 DacEasy Payroll v11-12 DacEasy Payroll v13-15 DacEasy Payroll v16=2010 DacEasy Payroll v2010 DacEasy Payroll v2010 Peachtree v2006 Peachtree v2007 Peachtree v2008 Peachtree v2009 Peachtree v2010 Quickbooks 2003 Quickbooks 2004 Quickboosk 2005 Quickbooks 2006 Quickbooks 2007 Quickboosk 2008 Quickbooks 2009 Quickbooks 2010 Quickboosk 2005

How many clients/prospects do you expect to have in your data base?

up to 500
more than 500
up to 2000
2000-5000
5000-10,000
more than 10,000
not sure

How many users enter information into the application?

just one user
up to five users
more than 5 users
more than 15 users
up to 25 users
up to 30 users
up to 40 users
up to 50 users
up to 60 users
up to 75 users
not sure yet

Are there any other modules connected to the accounting application?

Order Entry
Payroll
Point of Sale
Contact Management Software
Middleware third party application
not sure yet

How long has this current version been installed?

New
Less than 3 mos.
Less than 6 mos.
Less than 12 mos.
Less than 18 mos.
More than 2 years

When was the last time this installation was serviced by a sage certified installer?

New
Never
Less than 3 mos.
Less than 6 mos.
Less than 12 mos.
Less than 18 mos.
More than 2 years
More than 3 years

Will your users be mobile?

Yes No

Will be of value if your users are able to access the database remotely?

Yes No

Where are the applications, which are the subject matter of this query, located?

In our office, one location In Another office in same state In Multiple offices in many states In Multiple offices, multiple countries

Do you have a backup process?

Yes No

Select the hardware topology currently in place

Daisy Chained 1-5 pc's Daisy Chained 6-10 pc's Non Dedicated NAS Device and 1-5 pc Dedicated Server and 1-5 devices Dedicated Server and 6-10 devices Dedicated Server and 11-15 devices Dedicated Server and 16-21 devices Network Care

What contact management program are you using now?

Outlook Express Outlook 2003 Outlook 2007 Outlook BCM Outlook other Maximizer Telemagic v4.5/5.0 Act! Act! for Workgroups AccPac CRM FileMaker Pro Microsofts CRM Dynamics 3.0 Microsofts CRM Dynamics 4.0

Select your Operating System?:

Legacy Client Windows 2000 NT4 Windows NT5 (Win2K) XP Home XP Professional Vista Home Vista Business Vista Ultimate Windows 7 Home Windows 7 Professional Windows 7 Ultimate Mac OS Ver 10> Mac OS SnowLeopard

Select Preferred Mode of visit:

Telephone Incall Internet Remote Access Physical Appearance Other

Would you like to make an appointment?

yes Yes No

Would days are available for youto make an appointment?

Mondays Tuesdays Wednesday Thursday Friday

Would hours are available for you to make an appointment?

0800-1100hrs 1100-1400hrs 1400-1700hrs Saturday 0800-1100hrs

Please define the name of your process and the frequency in which is activated?

Give us a detailed description of the problem as best you can.  Then tell us about your goal, how many stations are involved, what is the task that you would like performed? Also insert the days and times preferred for the work. Specify Am or PM with the associated day(s) Additionally,insert any error codes and the associated file indicated involved if one is shown. It might be easier for you to make a screen shot, save it as a jpg file and send it to us. Post them by email to our email address: service@helpsolveit.com