Engagment! The Business of The Helpsolveit Group

Who are we?
Here at HelpSolveit, we understand that a well-placed, properly run application can easily drive your productivity far beyond your original expectations of the application. By leveraging your past exposure, you are reducing retraining, reducing the cost of new assets and increasing the return on your investment. Protecting your investment and capitalizing on all of the features of the new technologies will service your organization, perhaps better than buying new software. Education on your existing application should be the call of the day when the economic downturn dictates increased justification for new purchases. Businesses on a less than enterprise (less than 500 employees) level have their set of challenges. Larger clients take longer times to process information because they have so many levels to move through to react to change. Those with smaller human resources in house with an accommodating infrastructure, command the ability to make changes quickly, change directions, and modify behavior to adapt and overcome obstacles. Thus their expansion in their market share can be pretty dramatic. This, is the very reason that these business settings can leverage technology quickly and take advantage of tools that will propel it into improved profitability. As we introduce our clients to the progressive technology that we face day to day, we do so with their future in mind. A proper fit is of paramount importance. Money used wisely in technology support and implementation, can save thousands in manpower, marketing, manufacturing and hidden administrative expense. Collaborate and Assess your needs, regardless of the urgency. We urge you to take the time to speak to us about how you might leverage todays technology in your existing framework. However if your need is immediate click here!

A good portion of our clients are referrals from the makers of applications

Software errors and reduced functionality increase as a result of:

Inappropriate environment

Incorrect software

Hardware components

User workarounds

Product routine corruption

Improper installation or program configuration

Inappropriate computer components

Product failure, or

Creative application manipulation by the user.

Over 70% of our work in years past have been performed on-site at the clients location. However, more recently with improvements in broadband communications, increased bandwidth, consistancy in protocols several services have sprung up to allow us to develop a wider girth in the use of our products. Leveraging the current state of the art communications applications, we can reach a client with accounting or database problems in Paris, France as easy as the client in the same town in which we sit. The technology provides and improvement in the customers experience that brings swift attention to problems from a small glitch to problems of catastrophic magnatude, in a matter of minutes. Ultimately, it is responses like this which drive users and their customers alike toward confidence and satisfication with the company's management efforts.

Our services are relatively quick in that we usually apply a fix during the same day as the inbound assistance call! Telephone and internet support request providing contact information and service request can often put you in voice contact with our organization in less than one (1) hour and physical contact is less than five (5) hours in some cases. In most cases and with an appointment, two - three days is average on site arrival time, .In many cases, same day service is effectuated with virtual on-site, support with products like "Go to Assist Express".Yes we support accounting, Crm, Timebilling software and Networks. Leverage our knowledge either physically on site or virtually on-site with a service level agreement! Our knowledge base is so much broader than you might expect! We are not a one trick pony! As you will see in the following paragraphs Tell us about yourself

Onsite Services

Our first responsibility to the client is define the issue that is brought before us. Many times due to the breathe of experience what is suggest as the source of the problem is not actually the problem at hand but a symptom. We take measures to ensure we are on the right path then, list a hard Budgetary Estimate for the job. This Budgetary estimate is fixed against what we agree the service request actually is at hand. Things such as, faulty desktop operating systems, faulty network components, virus and worms, corrupted data and unusually large data files, unstable systems is what is usually present when lack of maintenance and other associated events related to machine care have not been a priority. Once the issue is locked down and agreed upon, then the vehicle for repair is selected. That vehicle is either a web managed services or a physical call to the clients trouble site.

The Physical call has a minimum of 2 hours with 1/2 hour travel time attached one way. The hourly rate is typically fixed to the difficulty of the job at hand. During the first 1hour of the fix and assessment is taking place. Should the repair seem much longer than anticipated we would advise you at that time.

Typical Rates are the mimimums as follows:: 2 Hour within 15 mile radius with 1/2 hour travel time; 3 Hour within 16-40 mile radius 3/4 hour travel time; Travel exceeding 40 miles to 75 $100 flat rate in excess call!!

Hourly, 1/2 Day and Full Day Rates are available

We Service The Tristate New York Area
*Boston,
*Virginia
Canada
and Bermuda

At the end of the sessions, a comprehensive view is noted in a white paper. It is designed to provide the previous user with an understanding of where he or she is after the engagement was completed. These protocols are in line with Best Practices for groups of similar kind.

Service is available on a as per needed basis, by the incident, which is scaled on an hourly rate based on the complexity of the job. For example, when a system has crashed occurs, as a server with 50 workstations, remote access and middleware, a site call will never be the same amount as a company with two desktop clients sharing data.

First time users fees are due at the end of the session with a small portion paid in advance. We stand behind our work. Generall, if the system works directly after the fix. I twill continue to work ecluding alteration or any adjustment by the user. If there is an adjustment that is required by a user and we were unaware at the initial call, we will be happy to make the adjustment, but this serves now at a change order and in billable time. as it should be. If this is not the case and it is a component interaction issued we reserve the right to adjust the billing accordingly. (e.g.manufacturer patch switch setting malfuction, depending on the issue we may not bill and all or we may adjust the account based on a mutual agreement, where you the client is satisfied and we the consultancy are not abused)

Sometimes, files just simply don't work well together.This is way there are service packs and patches for programs. Technology changes every three months and thus files not "playing well" with eachother, is not a rulst of our "mistakes" These issues demand a correction on the manufacturer level and may need to be addressed with an update. We could do that however, that is a change order and thus a billable sequence. Our connections with the manufacturer gives us access to service packs and technical updates that would help in these scenarios so commonly found in our day to day progress.

When an existing client refers another business to the helpsolveit team and it results in a sale, we will do something to demonstrate appreciation.

That referral client will have their account "adjusted" for a credit in an amount specified in accordance with our referral plan. These client referral adjustments are payable 30 days after the referred sale invoice is paid in full. This compensation is good for up to (6)six month from the documented date of submission. This credit may be applied to your service with us or extended where appropriate to discount merchandise during the 6 month period. You can apply the adjustments to the following:

All non contract support items
All Hardware products with a total value in excess of $ 2500.00
All software products with a total value in excess of $ 699.00
Training Services of 2 class session or Maximum of 3 per quarter

More Referral Credits

If your referrals generates UP TO $500.00 = credit of $75.00
If your referral value is greater than $1000 = $150.00
If the value is greater $2000 = $ 175.00
If the value of greater than $3000 @ EACH INCREMENT OF $ 1000 TO 5K MAX = $ 250.00

Have a referral? Tell us about it. service@helpsolveit.com

Testimonials

Should a client billing move beyond $1000.00 There will be an opportunity for them to provide a true testimonial regarding the service of the company. A successfull testimonial will be rewarded with a credit against service.We will show our appreciation by issuing a credit of $350.00 to be applied to any service billing. The credit will be active on the account for not longer than 6 months, once issued.

Who Supports Us!

Support rates are hourly, daily or grouped by quantity of incidents over a span of time. A small portion of the applicable rate is held as a deposit against the work to limit both the exposure of the client and ourselves. We perform, as a routine, a tracking of our work. Should we find that during the exposure that the job seems to be larger that than what is indicated, we advise the client before going further. In some cases, one job may have a multiplicity of factors that require clearance before the main reason for the call is addressed. This is the reason for our approach. It is also why, client trust if is absolutely important. There are many times that what a clients thinks is the problem, is not really aligned with their statement of the perceived issue at hand. As we navigate our day, often we have to work with software that is intertwined with the target application. Below are just a few of the manufacturers that we represent and take training from and have the status of authorized resellers or certified consultants. Also know that we sell desktops, laptops and servers along with other items that might be required to make an application "Work" for you.

Manufacturer's to which we are connected

Engagements incorporate our initial assessment for onsite physical or virtual calls which begins at $106.00. No,this is not an hourly rate. Alternatively, we prefer a flat rate for getting an inside look at your conditions and circumstances. We then, based on what we see , your goals and your budget provide a realistic budgetary estimate of the complete job. After which we apply a portion of that rate toward the solution should you elect to continue and go forward.

There are cases in which a replacement is cheaper than a repair. Then migration and upgrades might become an alternative. Either can be done physically or remotely. Remote calls over the internet can be timely, secure and cost effective. A usual outcall is charged at hourly of $125.00 . Physical on site are two (2) hour minimums dependent on distance. Travel time is attached and calculated on radius from the shop. Virtual call have instead of travel time connection frequency. Thus virtual calls are rated at $15.00 per connect charge with a $75.00 max for the day. Note that virtual calls allow us to view your system only when you give permission. There is no ability granted that you don't allow. We do nothing without your consent. If we find an impending calamity upon initial inspection, we advise you of the condition and it is your decision to repair it or not. We reserve, the right to terminate the engagement, if we think we are at risk for continuance. All applicable charges for that engagement will stand. The average call is about 1.5 to 2.0 hours either on site or remote.

We provide support for Accounting, Client relationship management, Desktop, Servers, Broadband routers and their associated communications protocols.

Our virtual support vehicle is Go-To-Assist
of Go-to-my-pc fame which is used in some of the most respected and secure companies in the world, including the US Govenment and numerous fortune 500 companies with includes Dell computer amongst their ranks. The system provides a chat screen to ask questions inviting a collaborative enegagement. Its also provides confirmation of activities during the event. What's more is that you can read complete details by viewing their site at Go-to-my-pc.

Our Assesments provide a deliverable
This is designed be used as a roadmap to deploying the solutions required for your issue. Furthermore, a professional diagnostic provides faster and more professional results by revealing issues beyond the scope of the users symptoms and any technical limitations of a on site technical associate or consultant. This protects you as a user and us as an independent technical resource by minimizing surprises as a solution progresses. If we find other items that are interwoven and unforeseen, we will advise you at that point and require your authorization and a change order should it fallbeyond our original scope of services in any earlier agreement. This deemed change order will need authorization and a revised budget prior and possible payment prior to proceeding. At the end of the day, we endeavor to build a relationship not just an invoice. However, both are integral parts of a business relationship, especially in the service arena.

Your information is Confidential
With respect to the each party’s Confidential Information, there is upon a mutual agreement that during the Term and at all times thereafter it shall not use, commercialize or disclose such Confidential Information to any person or entity, except to its own employees having a “need to know” (and who are themselves bound by similar nondisclosure restrictions), and to such others whom may require approval in writing. Each party shall use at least the same degree of care in safeguarding the other party’s Confidential Information as it uses in safeguarding its own Confidential Information

Our partners are the foundation of our success.
It is the same for your business as it is the same for your business. Strong relationships breed successful collaborations and thus having someone to trust in your business is a brings peace of mind and great solutions.

Assessment Rate

Clients and Prospects alike may make payment prior to or during an engagement or for work in progress by using the selections below

Select the most apprporiate reason for the payment
Select the most appropriate listing for the job subject matter
Click the "Buy Now" Button
On the Displayed "Check" Enter in the open box the amount of the payment
To use a credit/debit card, search to the bottom of the page and find the "continue" underlined and click
Fill in the card information and submit