HelpSolveIt.com What you need! When you need it!

computer technical support for hardware and their software
applications!

  • Accounting, Order entry, POS, Payroll, Job costing
  • Client relationship management
  • Desktop / Laptop Systems Local and mobile
  • Server manageable & deployable over the net
  • Computer Consulting for applications integration.
  • Use with 50 workstations out of one Network pack
    • Full Accounting Package

      AR/AP/Purchasing/Billing/Cash/two powerful reporters, User controls and Audit log for users

    These solutions are designed with many of the most popular off-the-shelf packages designed for small, medium and fortune 1000 businesses with under 500 employees. HelpSolveIT can provide cost-effective, multi-tiered support options, personalized to fit for your business practice. See support for FAQ's for some insight to the application.

    • SUPPORT
    • TRAINING
    • FAQ'S
    • PRODUCT FEATURES

    Accounting application and data problems?? Slow Response on your desktop?

    Got Btrieve errors in a mission critical environment? There are about 133 error codes in btrieve. They range anywhere from an improper search request for data to a corrupted key file. This application is a relational database and as such "key indexes" are of major importance. If they require replacement your program isnot going to work until the replacement is done! Immediately back up your data and store it in a safe place! Don't put your data at risk! Immediately get technical help!

    "Regardless of the applications name" or the level of the users involvement in information technology, Often Managers, Business Owners and the like view their main desktop operation as the that which defines his total computerized environment.
    Meaning that the Desktops, peripherals, daisy chained computers, servers and the like they've had for years are working for them and can't be the problem. The expectations are misaligned with the reality of the condition and the nature of the issues. It's been seen in field visits that managers can become fixed on Let's say, "DacEasy Accounting data errors" as the focus on their systems problems that it can be rationalized to them,"... Get a new package and the problems will go way!

    However, the problem is that after 20 plus years of field experience, we find that it's often the other way around, that there is something in the system that needs to be released, removed, or upgraded and then all of the problems disappear. In effect, proper installation and care, is the same outcome without the new software investment, data conversions, retraining, loss of history and the like. Some of the causative factors, are inexperienced technicians loading the software to save cost, workaround performed rather than user training. The lack of the application of service packs on the on the components that interact with the applications and associated drivers. Lost data and expensive man hours lost time can be avoided by some basic changes in way you do things.

    Here are some basic frequently asked questions:

    Q: I have a several desktops throughout the office and a few a group of order takers. I was told I have to spend over $4,000.00 just for the software to do this job. How many users can DacEasy accommodate?
    A:The product can accommodate in my experience up to 55 users with integrated accounting and order entry and quotes. The Desktop operating systems mix of Xp Professional Sp2, Vista Business and Windows 7!

    Q: All I need is to make invoices, I don't need the rest of the stuff! Can I still use the software?
    A: Yes! However, you might want to rethink your business process as cash receipt tracking is tied to generating billing and thus you will be able to run statements to determine who has paid outstanding invoices and who has not paid. The presentation also improves the image of your company by providing one of professionalism

    Q: My Accounting product has order entry attached to it. While we like the way it controls backorders and quotes, we have a lot of repetitive type for the descriptions of our products. Is there a way to make this more efficient?
    A: Yes! There are several ways to address this issue. We can modify the forms of the application. By manipulation we can hide or show items in the order that we wish. Let us give you an assessment and point out the solutions pathway to you.


    Q: My accounting software won't let me enter it to add invoices? The manufacturer says the version of Daceasy is too old for service. Can you help me?
    A: Yes! Being involved with the product since the early days with 1.0. This may be the program indicating that it's calendar is out of date range. There cauld also be an incident of damage to a major file. If there is corruption, utilities will not only need to be run but the items may need to be deleted from the file or folder. You can do it yourself if you have the knowledge but truth be told, You should have a professional do it and remove the guess work.

    Q: My accounting software is presenting Btrieve Errors #30, #2, #4 and some others while I try to close the month! I have the editor will that fix my problems? The manufacturer says the utility run and the editor should fix it! I am ready to do it but can you help me?
    A: Yes! Being involved with the product since the early days with 1.0. I can help you. However, these are serious issues! They come about for a number of reasons and you need to ensure that certain things are in place before you use utilites. You see the utilities and remove all safeguards from the program. Thus major damage can be done with the eliminate of transactions in the wrong place and without certain preparations. Futhermore, as a relational database the files depend upon one another for the proper calculation of their accumulated data. Delete something uncounted and you may never find what it was nor will there be an audit trail to allow for it's tracking. If there is corruption, utilities will not only need to be run but the items may need to be deleted from the file or folder. You can do it yourself but some file utilities "could elminate transaction files" such as verification. Some of these files you might really need to keep and they will be lost! If you have the knowledge but truth be told, You should have a professional do it and remove the guess work.

    Q: I've had another computer guy come in and he "Said" he knew the program but it still is giving us errors. He was a certified microsoft person and he could'nt fix this. Why would that experience be different with you on board?
    A: We are certified by the manufacturer. We have service area that does extend throughtout the east coast to international locations including Bermuda , canada and Jamaica WI. In a broad sweep of applications we, find the use the errors are helpful in that they create an audit trail pointing to the cause of the problem in the program. Using technical tools and information derived from the error codes and our experiences over the years, flawed installations, fouled data and bad files are fixed. If we couldn't do it, we wouldn't be on the consultant website and a solid referred agency since 1990!

    Q: I like the product but I want to use my macbook pro and the Mac server that I just purchased. I am reluctant to switcht to quickbooks what should I do? The manufacturer can help me?. Can you help me?
    A: Yes! Being involved with the product and a myriad of others in the current technologies, we can tell you that the product runs without a hitch in the virtual world! Print invoices and reports, creating and adjusting records are fast and secure. All of your the usual benefits put a few you don't expect! You should have a professional do it and remove the guess work.

    Q: I have been using DacEasy for years, but my business model has changed. I am now traveling and need to generate my orders from the field. In addition, my accountant wants to have access and review my information remotely. I'd like to do my work across the internet. So I guess, I have to go with Quick books Right!?
    A: Wrong! Since version 13 the speed and ability to handle transactions using the Internet has been readily available. It is fairly straight forward to setup the applications to be reached remotely. Therefore, you can save money on hosting fees and the like. What's more, easy access for you, your workers, the accountant can all be had with the proper setup and you will save all your history, reduce the cost of retraining and get the added value of the new 2010! Just ask us how!

    Alternatively, there are times when your equipment or your software is expressing "Zero" productivity. For any enterprise that's lost dollars! Get help fast! We can help you right now with on-site support, either physical or virtual.and over 20 years of experience provides a solid approach regardless how it is performed.

    Training is an item that many users skip after installation. When you "figure it out", you place your business in harms way by forcing users to "find a way" to get the job done. What that translates into unbeknownst to all involved is poorly configured,inadequately stalled or malfunctioning software is viewed as a sort coming of the product and not a function of the installer or the deployment. in essence, a user can function for years and not know it was broke! Discovery of new application attributes can save you time, improve employee and client dispositions with timely, professional, consistent actions. Take a moment and review our training for the next month. Talk to us about your installation

    These product solutions comes from over 25 years of listening to what the customers wanted. Those times were volatile as there were really only a couple of major accounting players in the field. These small business packages like Peachtree, DacEasy, Pacioli, Quick books, State of the Art Mas and Acc Pac. were grown over time. It was during this developmental phase that manufacturers consolidated and through the absorption and hitchhiking of attributes, did these applications produce high efficiency and consistency in performance. To that end here are a few questions that might clear the air.

    Frequently Asked Questions about DacEasy 2010


    Q: I have a desktops and notebooks throughout the office that are mobile with my sales force.. I was told I have to spend over $5,000.00 just for the software to allow us to share information. Can we leverage cloud technology with that carbonite product?
    A:The product can accommodate your use with the most recent application of the Carbonite product. Regardless of the platform, Xp Professional Sp2, Vista Business , Windows 7, Mac O/X, they all fill the bill!

    Q: I have a several desktops throughout the office and a few a group of order takers. I was told I have to spend over $4,000.00 just for the software to do this job. How many users can DacEasy accommodate?
    A:The product can accommodate in my experience up to 55 users with integrated accounting and order entry and quotes. The Desktop operating systems mix of Xp Professional Sp2, Vista Business and Windows 7!

    Q: All I need is to make invoices, I don't need the rest of the stuff. Can I still use the software?
    A: Yes! However, you might want to rethink your business process as cash receipt tracking is tied to generating billing and thus you will be able to run statements to determine who has paid outstanding invoices and who has not. Professional

    Q: I have been using DacEasy for years, but my business model has changed. I am now traveling and need to generate my orders from the field. In addition, my accountant wants to have access and review my information remotely. I'd like to do my work across the internet. So I guess, I have to go with Quick books Right!?
    A: Wrong! Since version 13 the speed and ability to handle transactions using the internet has been readily available. It is fairly straight forward to setup the applications to be reached remotely. Therefore, you can save money on hosting fees and the like. What's more, easy access for you, your workers, the accountant can all be had with the proper setup and you will save all your history, reduce the cost of retraining and get the added value of the new 2010! Just ask us how!

    Q: In the past, the accounting has been great but now I need to take orders in the field and make quotes. My users in the office must do the same. I've been thinking of using peachtree, but I think of all the retraining I need to do. Can I still use the software?
    A: No need to change as the answer is in "The Order Entry Module". The module is a complete separate software that integrates seamlessly with the accounting package. Not only do you generate quotes, but it tracks backorders, allows for the completion and partial completion of orders and will allow you to send a file with all order information to be updated in the accounting application. It has it's own report generator to give the user a tight grip on the values entered! Want to know more call us or click here

    Q: I like the software, but I have over 1000 customers and 10 thousand products and i am getting these btrieve errors! Maybe the package is too small and I need something more robust. Can you recommend something stronger?
    A: Yes! A stronger maintenance on your existing application. I have witnessed as more that 20 million records within the accounting software package. It can function and function well with just a bit of periodic maintenance. Save cost, save time and save the data from a possible calamity. Never ignore or work around data errors. It's a sign of a problem professional help should be sought.

    Q:Last Question! I have 10 workstations and just put two more online and now I have a btrv#20 error. How can I fix this?
    A:btrv#20 Could be a number of things! Registry problems, database communication issues, permissions issues, hardware incompatibility and there are a few other things.Your choice of course is to tech it with hours of review. With older technology you could price yourself into a new machine. No matter where it comes from be prepared for about 3 hours to find and fix which solution is required. My Suggestion, bite the bullet, get it fixed and talk to someone that can point you to the nuances to these installations

    Payroll 2010

    Ease of Use Use the Setup Workflow Guide and you'll be up and running in no time. The DacEasy product supplies standard codes such as Hourly, Salary, Vacation, Sick, and more; however, you can modify these codes or add new codes such as 401K or Insurance. Furthermore, you can set up multiple departments to break down the payroll expense within your company. Track extensive information for your employees, including up to 12 user-defined fields, up to 30 user-defined earnings and deductions, and 12 user-defined liabilities. What’s more when setting up an existing employee, you can manually update the employee's accumulations. You can also use the Workflow Guides to walk you through calculating a payroll or performing month-end, quarter-end, or year-end procedures. After calculating your first payroll, you may wonder how you ever managed to do payroll manually or why you spent so much money outsourcing when the process is so easy.

    Effortless Government Reporting -   DacEasy makes the dreaded task of government reporting (federal, state, and local) and makes it quick and simple. You can rest assured knowing that your 940, 941, 1099s, W-2s (multiple printing formats!), W-3, W-4s, and Schedule B are accurate. Plus, if you have over 250 employees, DacEasy supports federal government magnetic media requirements for W-2 data. You can also print Federal Form 1096. The 1096 form, required by the Internal Revenue Service, contains the summary data of all 1099 forms that you sent to your vendors and contractors for the current year. A batch of 1099s is printed directly into the 1096 form provided by the IRS. Once printed, the 1096 form is ready for sending to the Internal Revenue Service.

    Adapts to Your Business -   Very few companies have an identical payroll structure. That is why a flexible payroll system is so important. With DacEasy Payroll, you can generate vacation, sick, bonus, or commission pay-with or without generating regular pay. Plus, you can have hourly, salary, and contract labor employees and calculate payrolls weekly, biweekly, semimonthly, or monthly. You can even calculate next quarter figures without closing the current quarter.

    Powerful Reporting -   Because payroll is often one of a company's largest expenses, it is imperative that your payroll software provides you with the reports you need to actively monitor this expense. DacEasy Payroll includes a number of standard reports such as the Employee Vacation and Sick Time Report, Transaction History, Code History, Payroll Register, and Department Report. Plus, you have instant access to your monthly, quarterly, next quarter, and yearly earnings, deductions, and liabilities. If you operate a service-based business, you'll find managing reported tips a breeze. If the standard reports don't meet your needs, you can always create a custom report with DacAccess.

    More Benefits Because DacEasy Payroll interfaces with DacEasy Accounting, it incorporates many of the same features. Just as in DacEasy Accounting, you can view your data in a number of ways, take advantage of DacEasy's speed and security, and merge your data with Word documents.

    Tax Services -   Click here for Dac

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  • THIS IS THE NEW PANEL! Look for our training for the next month. Talk to us about your installation! Protect it from calamity!

    The New DacEasy 2011 *

    Trialware 2011!!!

    Here are a list of things that you might want to be on the lookout for:

    • The Forms

    Organization Information

    Phone (917)561-3066
    E:info@helpsolveit.com

    Check The "What's New Tab" for 2010/2011 Products and Information in the home page!

    • DacEasy Accounting Software 2010 Order Entry with Credit/Debit Card Payment link!

    • The DacEasy Support Page
      with tips and information about it and associated solutions

    • It's the Virtual Machine
      Now you can have an apple while looking through your windows! MAC OS OR WINDOWS is no longer a choice but an option? Higher productivity at a substantial lower cost! Run Windows and MAC OS side-by-side without rebooting! With VM set correctly, you can use your DacEasy Accounting program on an Apple MacBook Pro like I do. We can even get you a macc bookpro and set it all up just waiting for your data! See our what's new tab for more details.

    • The Cloud Technology
      During the recent weekend of March 12 2010, storms downed powerlines, cut telephone communications and for the most part disabled businesses and residents across the tristate area. This translates into businessess missing orders, delaying order fullfillment and generating invoices. Ultimately cash flow suffers and finally the business is pressurized! The products "Carbonite" or "Carbonite Pro" could be a solution for your firm. Handling the storage of your data in the cloud would allow you to download or access your data from anywhere. Restored data could be shared with the users of a closed office. The installation is simplistic and the storage volume will be a must! See in whats new for more.

    • Backups to the cloud for Disaster Prevention
      Storage in the cloud for data distribution

    • Why do you really need Crm?
    • Chose your environment. Windows or Mac?
      Allow Configuration and use of your existing info as intelligence
      Allow you to get and view business info when you need it
      Sharing your intelligence which becomes powerful and versatile resource with updates

    • iPhone now to Leverage Technology & improve relationships
    • Your iphone has an address book. This is your Database! Business Contact, Employees, Friends, Great customers and those that make is happen for you. As a business manager, the hardest thing to do today is to wear the multiple hats that doing business demands you keep up with technology. However, todays world of digital marketing, social media, internet storage and just about anything else. Over 185,000 Apps are out there for the iPhone. iPad had over 600,000 downloaded in just the first few days of its availability. In addition the New 4.0 Operating system due to release June 24 will make multitasking easier. Plus, the iPhone makers Apple,have help Filemaker to improved "Bento" This CRM app is downloadable and interfaces between the iCal and Address book in your MacBook Pro.Voila! Connectivity!! The mindset toward this new world of digital strategy needs to be positioned. Digital strategy should be part of your marketing scheme, as should certainly be a part of your CRM experience. Not only can you improve your relationship with your customer and develop prospects! But simple solutions with contact management software with configurations can boost your bottom line in there tight economic times and help you focus in the midst of all the information that bombards you! Leverage what you have now! Maintain all of your customer records in one place. Pssst! It's not the software its the solution

    What's new? read on!

    Backup? Is it really backing Up?

    What type of backup setting should you select?
    There are a multiplicity of methods available to make a backup of your data Since sneaker net is not as dominant as it one was, the architecture of the common desktop will make readily available a read-write CD Rom which for the most part will accommodate the accounting data located within a business environment.  However, remember that accommodation has no bearing on the quality of the data just the quantity.  If in your accounting program you have multiple periods opened, maybe it might be wise to evaluate the quality of your transactions and the time period over which they were created.  Using Cloud technology backups like

    is just one option! We can provide licenses, assistance with installs and more! If you are not sure about this aspect of your accounting software, it might be of value for you to contact us the certified consultants and discuss the matter as a ounce of prevention is worth a pound of cure.(for more see Disaster Recovery)

    Disaster Recovery

    Ignorance is expensive. Lost time, lost revenue,confusion and poor reflection on your professionalism when your system is being repaired in the middle of a mission critical task. Strategic planning and periodic maintenance are a fraction of the cost of data retrieval, data repair, application reconfiguration and the other components of a recovery.You will be glad that you did. Being proactive is easier and cost less and it's not painful! Click here and send us an email. Talk to us about proactive recovery


    Upgrading your software? Windows 7 Here!
    Microsoft Store New Windows 7 Released! Get the convenience of a slicker interface with a new upgrade from your existing windows platform.  Read the comparisons and get the upgrade tool to determine which 7 is right for you!