Helpsolveit! The Business Applications Technical Support Group

Accounting application and data problems?? Slow Response on your desktop?

Got Btrieve errors in a mission critical environment? There are about 133 error codes in btrieve. They range anywhere from an improper search request for data to a corrupted key file. This application is a relational database and as such "key indexes" are of major importance. If they require replacement your program is not going to work until the replacement is done! Immediately back up your data and store it in a safe place! Don't put your data at risk! Immediately get technical help!

Regardless of the applications name or the level of the users involvement in information technology, Often Managers, Business Owners and the like view their main desktop operation as the that which defines his total computerized environment. Meaning Desktops, peripherals, daisy chained computers, servers they've had for years are working for them and can't be the problem. They are fixed on Let's say, "DacEasy Accounting data errors"are their systems problems. Get a new package and the problems will go way!. However, the problem is that after 20 plus years of field experience we find that it's often the other way around, that there is something in the system that needs to be released, removed, or upgraded and then all of the problems disappear. Some of the causative factors, are inexperienced technicians loading the software to save cost, workaround performed rather than user training. The lack of the application of service packs on the on the components that interact with the applications and associated drivers. Lost data and expensive man hours lost time can be avoided by some basic changes in way you do things.

What are your options?

What is Sage DacEasy Business Care or Helpsolveit Service Level Agreements Starting February 2011, Sage DacEasy has switched its upgrade pricing model. Instead of purchasing upgrades each year, you subscribe to a yearly maintenance plan.

During the course of the 12 months while your on a maintenance plan, any upgrades, updates and new releases that come out, you get for free. The Business Care Maintenance Plan helps you by keeping your Sage DacEasy up to date with all the latest features without having to pay for upgrades each time they come out. The Sage DacEasy Business Care comes in several flavors: Accounting, Payroll, Small Business (AC and PR), and Complete (all modules). For payroll users, you also have the option to purchase the Payroll Tax Plan to help keep your payroll up to date as well. You also have three levels of support to chose from. Bronze gives you no support from Sage, Silver gives you 5 support calls and Gold gives you Unlimited Support.

For more information about the Sage DacEasy Business Care Plans, just click

Q: I have a several desktops throughout the office and a few a group of order takers. I was told I have to spend over $4,000.00 just for the software to do this job. How many users can DacEasy accommodate?
A:The product can accommodate in my experience up to 55 users with integrated accounting and order entry and quotes. The Desktop operating systems mix of Xp Professional Sp2, Vista Business and Windows 7!

Q: All I need is to make invoices, I don't need the rest of the stuff. Can I still use the software?
A: Yes! However, you might want to rethink your business process as cash receipt tracking is tied to generating billing and thus you will be able to run statements to determine who has paid outstanding invoices and who has not. Professional billing image presentation makes a statement about how you do business

Q: I have been using DacEasy for years. When is the editor coming out? I depend on it to close my months and make sense of my output! Can you tell me where I can get one for 2012?
A: Wrong move Mr.User! If you have been using the editor for this for years then I am sorry to say that you need training more than an editor. Furthermore, your manipulation of the program with the editor could damage your programs functionality to the point of restarting the entire program and profile.The Editor is only to be used to adjust valus that are out of kilter due to damage or incorrect entry and posting procedures this is only to be used in these cases to correct misteps. Use of this item releases all controls on the software. If you are doing this, you have reduced the relational database to a spreadsheet! Take our advice and contact us for a training session and uncover the power of the program, reduce the cost and get the added value of the new 2012! Just ask us how

Q: I have been using DacEasy for years, but my business model has changed. I am now traveling and need to generate my orders from the field. In addition, my accountant wants to have access and review my information remotely. I'd like to do my work across the internet. So I guess, I have to go with Quick books Right!?
A: Wrong! Since version 13 the speed and ability to handle transactions using the Internet has been readily available. It is fairly straight forward to setup the applications to be reached remotely. Therefore, you can save money on hosting fees and the like. What's more, easy access for you, your workers, the accountant can all be had with the proper setup and you will save all your history, reduce the cost of retraining and get the added value of the new 2012! Just ask us how

Alternatively, there are times when your equipment or your software is expressing "Zero" productivity. For any enterprise that's lost dollars! Get help fast! We can help you right now with on-site support, either physical or virtual.and over 20 years of experience provides a solid approach regardless how it is performed.

Training is an item that many users skip after installation. When you "figure it out", you place your business in harms way by forcing users to "find a way" to get the job done. What that translates into unbeknownst to all involved is poorly configured,inadequately stalled or malfunctioning software is viewed as a sort coming of the product and not a function of the installer or the deployment. in essence, a user can function for years and not know it was broke! Discovery of new application attributes can save you time, improve employee and client dispositions with timely, professional, consistent actions. Take a moment and review our training for the next month. Talk to us about your installation

Backup? Is it really backing Up?

What type of backup setting should you select?

There are a multiplicity of methods available to make a backup of your data. Since sneaker net is not as dominant as it one was, the architecture of the common desktop will make readily available a read-write CD Rom which for the most part will accommodate the accounting data located within a business environment. However, remember that accommodation has no bearing on the quality of the data just the quantity. If in your accounting program you have multiple periods opened, maybe it might be wise to evaluate the quality of your transactions and the time period over which they were created. If you are not sure about this aspect of your accounting software, it might be of value for you to contact the manufacture or a certified consultant and discuss the matter as a ounce of prevention is worth a pound of cure.(for more see Disaster Recovery)

Product solutions comes from listening to what the customers wanted in their accounting software several earlier years into the 90's. Those times were volatile as there were few of major accounting players in the field and little packages like Peachtree, DacEasy, Pacioli, Quick books, State of the Art Mas and Acc Pac were the packages of choice. Over the time, manufacturers consolidated, product were absorbed and one thing remained the same in that a product is purchased based on the users education, the application, the goal and the budget. To that end here are a few questions that might clear the air.

Frequently Asked Questions about DacEasy 2012

Q: I have a several desktops throughout the office and a few a group of order takers. I was told I have to spend over $4,000.00 just for the software to do this job. How many users can DacEasy accommodate?
A:The product can accommodate in my experience up to 55 users with integrated accounting and order entry and quotes. The Desktop operating systems mix of Xp Professional Sp2, Vista Business and Windows 7!

Q: All I need is to make invoices, I don't need the rest of the stuff. Can I still use the software?
A: Yes! However, you might want to rethink your business process as cash receipt tracking is tied to generating billing and thus you will be able to run statements to determine who has paid outstanding invoices and who has not. Professional

Q: Just purchased the 2012 and I noticed that the forms are having a duplication on the line items. How do i fix that?
A: Get the Patch and install it! After inserting a blank line between the normal lines, you no longer have to insert a D to create a blank line for spacing. Check your version after installation!

Q: I have been using DacEasy for years, but my business model has changed. I am now traveling and need to generate my orders from the field. In addition, my accountant wants to have access and review my information remotely. I'd like to do my work across the internet. So I guess, I have to go with Quick books Right!?
A: Wrong! Since version 13 the speed and ability to handle transactions using the internet has been readily available. It is fairly straight forward to setup the applications to be reached remotely. Therefore, you can save money on hosting fees and the like. What's more, easy access for you, your workers, the accountant can all be had with the proper setup and you will save all your history, reduce the cost of retraining and get the added value of the new 2012! Just ask us how!

Q: In the past, the accounting has been great but now I need to take orders in the field and make quotes. My users in the office must do the same. I've been thinking of using peachtree, but I think of all the retraining I need to do. Can I still use the software?
A: No need to change as the answer is in "The Order Entry Module". The module is a complete separate software that integrates seamlessly with the accounting package. Not only do you generate quotes, but it tracks backorders, allows for the completion and partial completion of orders and will allow you to send a file with all order information to be updated in the accounting application. It has it's own report generator to give the user a tight grip on the values entered! Want to know more call us or click here

Q: I like the software, but I have over 1000 customers and 10 thousand products and i am getting these btrieve errors! Maybe the package is too small and I need something more robust. Can you recommend something stronger?
A: Yes! A stronger maintenance on your existing application. I have witnessed as more that 20 million records within the accounting software package. It can function and function well with just a bit of periodic maintenance. Save cost, save time and save the data from a possible calamity. Never ignore or work around data errors. It's a sign of a problem. Seek professional level help. It saves time, money and keeps your employees faith in the system and your direction intact!