OnSite Service

Our first responsibility to the client is define the issue that is brought before us. Once we are sure that we are on the same page, we got to the next step which is to list a hard quote for the job. This Budgetary estimate is fixed against the perspective task at hand to give a prospective client a financial gauge for the requested repair. Budgetary estimates are used because there are other factors within the system that could influence the cost of the project. Some of these things are, faulty desktop operating systems, faulty network components, virus and worms, corrupted data and unusually large data files and uncovered, instability is usually present when lack of maintenance and other associated events related to machine care have not been a priority. Once the issue is locked down and agreed upon, then the vehicle for repair is selected. That vehicle is either a web managed services or a physical call to the clients trouble site.

The Physical call has a minimum of 2 hours with 1/2 hour travel time attached one way. The hourly rate is typically fixed to the difficulty of the job at hand. During the first 1hour of the fix and assessment is taking place. Should the repair seem much longer than anticipated we would advise you at that time.

Typical Rates are as follows:
Mininum
2 Hour within 15 mile radius with 1/2 hour travel time
3 Hour within 16-40 mile radius 3/4 hour travel time
1/2 Day Rate
Full Day Rate 40- and above 1 hour travel time

At the end of the session a comprehensive view is noted and compiled for presentation at a later date to provide the previous user with an understanding of where he or she is after the engagement was completed. Furthermore recommendations are offered to ensure that the users obtain the maximum benefit of their exposure to our organization.