The Business of Supporting Our Clients

What we provide?

Here at HelpSolveit, we supply a wide berth of services that can assist the business with one laptop or 100 workstations and a few servers. Not only do we collaborate with the business managers to create the right topology and arrangement for their business model to fit the technology in the acceptable perameters of their budget we take it further. We install, trouble shoot, repair and implement new or expanded applications for the client. We in include in that basket, data conversion of the accounting applications like, DacEasy, One Write Plus, Peachtree, Quickbooks and more. Then finally, we, offer training for the products that we support. Although we have been specializing in the Microsoft arena during the past years, we welcome and are excited about working with Apple, The MacBook Pro, iPad and iPhone series of applications including Snow Leopard Server, Snow leopard and the virtual machine applications.

Available Services
Accounting/Payroll Software
Broadband Management
Client Relationship Management Software
Client/Server Device Deployment
Network Design,Deployment,Implementation and Repair
Website Building
eCommerce
We acquire the associated hardware to make it a turnkey solution

Typically,we work with a businesses whose employee count is less than enterprise (less than 500 employees) level. We introduce our clients to the progressive technology that is developing face day to day,with their future in mind. A proper fit means maximum return on satisfactory expense. Money used wisely in technology support and implementation, can save thousands in manpower, marketing, manufacturing and hidden administrative expense. Collaborate with us and Assess your needs, with us. We urge you to take the time to speak to us about how you might leverage todays technology in your existing framework. However if your need is immediate click here!

People ask us how do we Perform our work. A good portion of our clients come from the makers of the products. Microsoft, Apple, Sage Software, American Power Conversion, Cisco and others. Most often, clients’ problems with their workstations or applications are one of the following:

Inappropriate environment
Incorrect software or hardware components
Removal of data which seems irrelevant
Product routine corruption
incorrect installation or program configuration
inappropriate computer components
user workarounds
product failure, or creative application manipulation by the user

Over 70% of our work in years past have been performed on-site at the clients location. However, more recently with improvements in broadband communications, increased bandwidth, consistancy in protocols several services have sprung up to allow us to develop a wider girth in the use of our products. Leveraging the current state of the art communications applications, we can reach a client with accounting or database problems in Paris, France as easy as the client in the same town in which we sit. The technology provides and improvement in the customers experience that brings swift attention to problems from a small glitch to problems of catastrophic magnatude, in a matter of minutes. Ultimately, it is responses like this which drive users and their customers alike toward confidence and satisfication with the company's management efforts.

Our service speeds are relatively quick in that we usually apply a fix during the same day as the inbound assistance call! Telephone and internet support request providing contact information and service request can often put you in voice contact with our organization in less than one (1) hour and physical contact is less than five (5) hours in some cases. In most cases and with an appointment, two - three days is average on site arrival time, .In many cases, same day service is effectuated with virtual on-site, support with products like "Go to Assist Express".

Service is available on a as per needed basis, by the incident, which is scaled on an hourly rate based on the complexity of the job. For example, when a system has crashed occurs, as a server with 50 workstations, remote access and middleware, a site call will never be the same amount as a company with two desktop clients sharing data.

First time users fees are due at the end of the session with a small portion paid in advance. We stand behind our work. Generally, if the system works directly after the fix. It will continue to work excluding alteration or any adjustment by the user. If there is an adjustment that is required by a user and we were unaware at the initial call, we will be happy to take corrective activity. However, this serves now as a changeorder and is billable time. If this is not the case and it is a component interaction issued we reserve the right to adjust the billing accordingly and possibly place a credit in your favor. (e.g.manufacturer patch switch setting malfuction, depending on the issue we may not bill and all or we may adjust the account based on a mutual agreement, where you the client is satisfied and we the consultancy are not abused)

File size and volume of records is a major contributor to balloning hours in a solution. In order to save data, vetting the corruption or process failed requires insight into machine , operating system and the affected application. The average network, break fix technology person would easily miss this level of functionality. Ultimately computer applications function when they are released to the public, however, if user in not trained in the do's and do not's of the application, The software will always be the defenseless culprit and never the users lack of understanding User Training is key regardless of the version, regardless of he application and it's environment.

Sometimes, files just simply don't work well together.This is way there are service packs and patches for programs. Technology changes every three months and thus files not "playing well" with eachother, is not a rulst of our "mistakes" These issues demand a correction on the manufacturer level and may need to be addressed with an update. We could do that however, that is a change order and thus a billable sequence. Our connections with the manufacturer gives us access to service packs and technical updates that would help in these scenarios so commonly found in our day to day progress.

When an existing client refers another business to the helpsolveit team and it results in a sale, we will do something to demonstrate appreciation.

That referral client will have their account "adjusted" for a credit in an amount specified in accordance with our referral plan. These client referral adjustments are payable 30 days after the referred sale invoice is paid in full. This compensation is good for up to (6)six month from the documented date of submission. This credit may be applied to your service with us or extended where appropriate to discount merchandise during the 6 month period. You can apply the adjustments to the following:

All non contract support items
All Hardware products with a total value in excess of $ 2500.00
All software products with a total value in excess of $ 699.00
Training Services of 2 class session or Maximum of 3 per quarter

More Referral Credits

If your referrals generates UP TO $500.00 = credit of $75.00
If your referral value is greater than $1000 = $150.00
If the value is greater $2000 = $ 175.00

If the value of greater than $3000 @ EACH INCREMENT OF $ 1000 TO 5K MAX = $ 250.00

Have a referral? Tell us about it. service@helpsolveit.com

Testimonials

Should a client billing move beyond $1000.00 There will be an opportunity for them to provide a true testimonial regarding the service of the company. A successfull testimonial will be rewarded with a credit against service.We will show our appreciation by issuing a credit of $350.00 to be applied to any service billing. The credit will be active on the account for not longer than 6 months, once issued.

Who Supports Us!

Support rates are hourly, daily or grouped by quantity of incidents over a span of time. A small portion of the applicable rate is held as a deposit against the work to limit both the exposure of the client and ourselves. We perform, as a routine, a tracking of our work. Should we find that during the exposure that the job seems to be larger that than what is indicated, we advise the client before going further. In some cases, one job may have a multiplicity of factors that require clearance before the main reason for the call is addressed. This is the reason for our approach. It is also why, client trust if is absolutely important. There are many times that what a clients thinks is the problem, is not really aligned with their statement of the perceived issue at hand. As we navigate our day, often we have to work with software that is intertwined with the target application. Below are just a few of the manufacturers that we represent and take training from and have the status of authorized resellers or certified consultants. Also know that we sell desktops, laptops and servers along with other items that might be required to make an application "Work" for you.

Manufacturer's to which we are connected

Engagements incorporate our initial assessment for onsite physical or virtual calls which begins at $250.00. No,this is not an hourly rate. Alternatively, we prefer a flat rate for getting an inside look at your conditions and circumstances. We then, based on what we see , your goals and your budget provide a realistic budgetary estimate of the complete job. After which we apply a portion of that rate toward the solution should you elect to continue and go forward.

There are cases in which a replacement is cheaper than a repair. Then migration and upgrades might become an alternative. Either can be done physically or remotely. Remote calls over the internet can be timely, secure and cost effective. A usual outcall is charged at hourly of $125.00 . Physical on site are two (2) hour minimums dependent on distance. Travel time is attached and calculated on radius from the shop. Virtual call have instead of travel time connection frequency. Thus virtual calls are rated at $15.00 per connect charge with a $75.00 max for the day. Note that virtual calls allow us to view your system only when you give permission. There is no ability granted that you don't allow. We do nothing without your consent. If we find an impending calamity upon initial inspection, we advise you of the condition and it is your decision to repair it or not. We reserve, the right to terminate the engagement, if we think we are at risk for continuance. All applicable charges for that engagement will stand. The average call is about 1.5 to 2.0 hours either on site or remote.

We provide support for accounting, client relationship management, desktop, servers, broadband routers and their associated communications protocols

Our Remote support vehicle is Go-To-Assist of Go-to-my-pc fame which is used in some of the most respected and secure companies in the world, including the US Govenment and numerous fortune 500 companies with includes Dell computer amongst their ranks. The system provides a chat screen to ask questions inviting a collaborative enegagement. Its also provides confirmation of activities during the event. What's more is that you can read complete details by viewing their site at Go-to-my-pc.

Assesments provide a deliverable that will be used as a roadmap to deploying the solutions required for your issue. Furthermore, a professional diagnostic provides faster and more professional results by revealing issues beyond the scope of the users symptoms and any technical limitations of a on site technical associate or consultant. This protects you as a user and us as an independent technical resource by minimizing surprises as a solution progresses. If we find other items that are interwoven and unforeseen, we will advise you at that point and require your authorization and a change order should it fallbeyond our original scope of services in any earlier agreement. This deemed change order will need authorization and a revised budget prior and possible payment prior to proceeding. At the end of the day, we endeavor to build a relationship not just an invoice. However, both are integral parts of a business relationship, especially in the service arena.

Our partners are the foundation of our success. It is the same for your business as it is the same for yourbusiness. Strong relationships bree successul collaborations and thus having s someone to trust with your business is a huge responsibility. Here are just a few of our partnerships.