Helpsolveit! The Business Service Level Agreements that work for the client.

Service Level Support Agreements

These solutions are designed with many of the most popular off-the-shelf packages designed for small, medium and fortune 1000 businesses with under 500 employees. HelpSolveIT can provide cost-effective, multi-tiered support options, personalized to fit for your business practice. Our service level agreements are constructed to make available the most cost effective plan for your current situation. The user has a choice of a quantity of service hours that maybe used throughout the life of the contract. All plans are

Good for a duration of one (1) year from the date of authorization or until the service time is depleted

Service Agreements are only issued after the original reason for the support call is closed

The site has been evaluated and accepted by representatives of Helpsolveit.com llc.

Service Level Agreement protocol has been explained to the user and their representatives have been educated and authenticated to Helpsolveit as authorized users

Additional time require if greater than the contract time available uses hourly rate selected, according to plan and will continue automatically without interruption

Continued incident "roll over into a new agreement" of the same type at the resolution of the same

Appropriate travel or connection time will always apply

Associated Product purchases discounted as much as 45% of msrp

If an incident widens inscope beyond the service agreement rates, since rates are scaled according to complexity of that particular incident, service for that incident will be halted and the client advize as this constitutes in effect a "change order"

All terms are granted and will continue regardless of the incident scale and will be granted prior to site appearance as past credit performance dictates

Extended solution time greater than the contract time available,will assume a discounted from the non-contract/demand rates as much as 25%.

Original incidents requires additional hours to generate an appropriate fix, the special contract rate will be limited to five (5) hours. After which non-contract rates with appropriate travel time, or connection time go into effect.

Demand Rates are scaled according to complexity of that particular incident. These rates do only apply as a discounted rate per incident per service level agreement dictates

We provide Desktop Support with Xp,Vista not just the Accounting application in the same agreement.

we can support your middleware with approval

We have a better support connection with the manufacturer support structure (State side support, higher tiered)

We can remotely attach to your system when needed

We provide onsite support and a physical person could be with you in a couple of hours

Service as a consultant since 1990

SUPPORT
SERVICE LEVELS
ACTIVATION

Get Assistance Fast! Get Assistance!Get help fast! We can help you right now with on-site support, either physical or virtual.and over 20 years of experience provides a solid approach regardless how it is performed. Support is physical on site and virutal over the net. View the activation tab on this page for more information and signup

Collaborate and Assess your needs, at HelpSolveit! A well-placed, properly run application can easy drive your productivity far beyound your expectations. By leveraging your past exposure,your reducing retraining, drasticly reduce the cost of new assets protecting your investment and capitalize on all of the features of the new technologies through and upgrade.for new software. Stressing out over the use of your applications when it fails is common place. Too much information that you don't understand is worst than none at all. Confusion in attributes, requirements, cost and such can make you vulnerable to a great sales pitch and bring you to change your software when in fact, a little tweaking and the right know how could put you in a better place and retain all of your history. When your equipment and software stop talking your software is expressing Zero productivity. For any enterprise thats lost dollars!

Bronze Level Agreement

*Priority Support provides a total of two (2) full hours of telephone/remote site call
*Providing Support incidents good for the entire year until exhausted.
*Calls under 15 Minutes No charge!
*Provides service time billing in 30 minute increments,
*Providing Onsite Support pricing parity during the life of the incident
*Provides Remote Software Connection where indicated, during crisis resolution.
*Priority Call Back response time target is within 240 minutes of the initial
*Standard hours 10:00am to 6:00pm of operation.

Silver Level Agreement

*Priority Support provides a total of two (5) full hours of telephone/remote site call *Provides two (2)onsite support incidents.
*Provides service time billing in 30 minute increments
*Provides service time billing in 60 minute minimum
*Provides a two (2) onsite visits and balance telephone or full hours of Telephone, Remote Access or on site.
*Provides a utility of choice where applicable during repair where warranted.
*Discounts on Products associated with repairs up to 10%.
*Includes one (1) system application check and program update where required and authenticated.
*Priority Call Back response time target is within 180 minutes of the initial
*Standard hours 9:00am to 6:00pm of operation.

Gold Level Agreement

*Priority Support provides a total of (6) full hours of telephone/remote site call
*Provides Support incidents till exhaustion of time. Valid 1 year from date of purchase.
*Provides service time billing in 30 minute increments,
*Provides a utility of choice where applicable during repair where warranted.
*Discounts on Products associated with repairs up to 25%.
*Provides Remote Software Connection where indicated, during crisis resolution.
*Priority Call Back response time target is within 180 minutes of the initial
*Standard hours 08:00am to 6:00pm of operation.

Platinum Level Agreement

Product solutions from manufacturers with solid reputations and technical support teams can make the life of a business user years and not know it was broke! Discovery of new application attributes can save you time, improve employee and client dispositions with timely, professional, consistent actions.

Service Agreements Available

ALL AGREEMENTS ARE FOR 1 FULL YEAR FROM DATE OF PURCHASE UNTIL EXHAUSTION. AUTOMATIC RENEWALS INCLUDED TO ENUSRE COVERAGE

Disaster Recovery

Ignorance is expensive. Lost time, lost revenue,confusion and poor reflection on your professionalism when your system is being repaired in the middle of a mission critical task. Strategic planning and periodic maintenance are a fraction of the cost of data retrieval, data repair, application reconfiguration and the other components of a recovery. Being proactive is easierand cost less and it's not painful! Talk to us about proactive system recovery.rYou will be glad that you did.

"The Cloud"? What is it? What it can mean for your business

During the past year talk about "the cloud" and business applications have been a hot topic.Storing your applications and their data in an internet storage is getting easier and more reliable as the internet gets and associated hardware gets faster. Internet storage is internet server storage. If you are contemplating that you are ready for your first server. A small server on your premises with the right setup will provide you will Multiple access with users regardless of their geographical position. It can make maintenance of your workstations easy and make applications or data upgrades more simple than you might dream. Contact us for a talk about your application and "The Cloud", or local server technology.,You will find it is much easier foryou, your employees, associates, accountants and technical resources to partner with you when you need th

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What you need! When you need it!