What you need! When you need it! Clients and their stories!

computer technical support for hardware and software


 

These solutions are designed with many of the most popular off-the-shelf packages desiged for small, medium and fortune 1000 businesses with under 500 employees. HelpSolveIT can provide cost-effective, multi-tiered support options, personalized to fit for your business practice.

  • MANUFACTURING
  • DISTRIBUTION
  • OTHER

Stressing out over the use of your applications when technological changes forces you to review your current solutions is common place. Too much information is worst than none at all. Confusion in attributes, requirements, cost and such can make you vulnerable to a great sales pitch and bring you to change your software when in fact, a little tweaking and the right know how could put you in a better place and retain all of your history. In many occassions, this saves a firm $10,000-$30,000



Evernu Metal Products - Rocco Gagliardi DacEasy User Since 1987Product User Since

Our work is metal finishing and powder coating for the last 50 years. In 2003, after running my business on an old 3.0 version of the DacEasy Accounting and version 4 Payroll program for several years, I had come to an impasse with a needed upgrade of my desktop applications. I called the manufactures for support, however, the versions were too old for the technicians to support. At that time there referred me to a list of consultants but recommended one. We called and consequently, worked with J. Sessum. He was timely, knowledgeable, professional and courteous. In fact, we still use his services as we rely on his expertise to assist us with our technology needs. As are result, I've learned how to care for my small systems better.

Here are just a few of the things that Helpsolveit has done for us over the years:

  • -Performed version upgrades of the application including data conversions to our latest version
  • -Rescued our system from a virus and worm incursion
  • -Created a remote access solution to allow work at home
  • -Recovered our data from an operating system calamity
  • -Provided domain acquisition, created and maintains our website
  • Proven work ethics that ensures us that no stone is left unturned when encountering a problem. Diligence is witnessed in their solutions process as well as their professionalism.
  • Assisted us with marketing recommendations to help us increase our traffic. Creation, deployment, mailing list services, Use of mailings, demographical analysis and other items
  • Provided a friendly and compassionate collaboration between the customer and consultant which is excellent to say the least
In short, I would recommend you to others now, as I have in the past. Thank you for your valued service.

Regards,
Rocco Gagliadi

  1. DE Ac V3.0
  2. DE Ac V4.0
  3. DE Ac & Py V5.0 thru Ver V9.0
  4. DE Ac V11
  5. DE Ac V12
  6. DE Ac V15
  7. Diskeeper 2005
  8. Diskeeper 2010
  9. Symantec PcAnywhere V10

O/S Supported

  1. MsDos
  2. Win 95
  3. XPP

Collaborate and Assess your needs, if time allows

Training is an item that many users skip after installation. When you "figure it out", you place your business in harms way by forcing users to "find a way" to get the job done. What that translates into unbeknownst to all involved is poorly configured,inadequately stalled or malfunctioning software is viewed as a sort coming of the product and not a function of the installer or the deployment. in essence, a user can function for years and not know it was broke! Discovery of new application attributes can save you time, improve employee and client dispositions with timely, professional, consistent actions. Take a moment and review our training for the next month. Talk to us about your installation

The Product solutions mix comes from manufacturers with solid reputations. They understand that technical support teams can make or take the life of a business. Users can work software for years and not know it was broke! Training is essential. Discovery of new application attributes can save you time, improve employee and client dispositions with timely, professional, consistent actions. Take a moment and discuss theses ideas on training for the coming months.

   PEACHTREE      
           

Disaster Recovery

Ignorance is expensive. Lost time, lost revenue,confusion and poor reflection on your professionalism when your system is being repaired in the middle of a mission critical task. Strategic planning and periodic maintenance are a fraction of the cost of data retrieval, data repair, application reconfiguration and the other components of a recovery. Being proactive is easierand cost less and it's not painful! Talk to us about proactive system recovery.You will be glad that you did.

Improve your relationship with your customer and develop prospects!

small article on contact management and stLeverage what you have to maintain and develop your client relationship"orage

 

Upgrading your software? Windows 7 Here!
Microsoft Store New Windows 7 Released! Get the convenience of a slicker interface with a new upgrade from your existing windows platform.  Read the comparisons and get the upgrade tool to determine which 7 is right for you! 
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