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HelpSolveIt.com What you need! When you need it!

computer technical support for hardware and their software
applications! Repairs, Maintenance and Training Solutions in multiple industries with:

  • Accounting, Order Entry, P.O.S
  • Client Relationship Management
  • Desktop / Laptop Systems
  • Server management,deployment
  • Consulting for applications integration.
  • Broadband Communications Deployment and Management

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    These solutions are designed with many of the most popular off-the-shelf packages designed for small, medium and fortune 1000 businesses with under 500 employees. HelpSolveIT can provide cost-effective, multi-tiered support options, personalized to fit for your business practice.

    • INCIDENT
    • TERMS
    • PAYMENTS

    Firstname
    LastName
    Title
    Organization
    Street Address
    Address (cont.)
    City
    State/Province
    Zip/Postal Code
    Country
    Work(landline) Phone
    Cellular Phone
    FAX
    E-mail A value is required.Invalid format.

    Which of the following alternative modes of rapid communication can you facilitate during any support engagement?

    Select your area of concern

    Select the accounting application of concern

    How many clients/prospects do you expect to have in your data base?

    up to 500
    more than 500
    up to 2000
    2000-5000
    5000-10,000
    more than 10,000
    not sure

    How many users enter information into the application?

    just one user
    up to five users
    more than 5 users
    more than 15 users
    up to 25 users
    up to 30 users
    up to 40 users
    up to 50 users
    up to 60 users
    up to 75 users
    not sure yet

    Are there any other modules connected to the accounting application?

    Order Entry
    Payroll
    Point of Sale
    Contact Management Software
    Middleware third party application
    unsure

    Please define the name of your process and the frequency in which is activated?

    Same Office
    Same Building, Different Offices
    Same Building, Different Offices

    Please indicate where the core applications are located?

    Will your users be mobile?

    Yes No

    Would there be value in your ability to access the data files remotely?

    Yes No

    Where are the applications, which are the subject matter of this query, located?

    Do you have a backup process?

    Yes No

    Select the hardware topology currently in place


    What contact management program are you using now?

    Select your Operating System?:

    Select Preferred Mode of visit:

    Would you like to make an appointment?

    Would days are available for youto make an appointment?

    Would hours are available for you to make an appointment?

    Please define the name of your process and the frequency in which is activated?

    Give us a detailed description of the problem as best you can.  Then tell us about your goal, how many stations are involved, what is the task that you would like performed? Also insert the days and times preferred for the work. Specify Am or PM with the associated day(s) Additionally,insert any error codes and the associated file indicated involved if one is shown. It might be easier for you to make a screen shot, save it as a jpg file and send it to us. Post them by email to our email address: service@helpsolveit.com

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    Helpsolveit.com, New York
    Copyright © 2004 Helpsolveit.com All rights reserved.
    Revised: 04/27/10

    Alternatively,you may call us, however, the truth is that electronic messaging will provide us with enough information which will be of great help in mission crtical calls

    Client Engagements are handled on a pay per incident basis. There are many times that once incident can morph into others. In this case, after providing some level of performance a re-evaluation of cost will be made and an assessment will be presented in order to continue. In this way it reduces exposure of both parties until the client is in complete agreement with the solution process and thus a small Accounts receivable may be incurred with expected payment to close the ledger to a zero balance within 2 5 days of the work.

    Ready, Set, Begin!

    This is where we begin the process of working for you. Information requested in the "incident panel" will be forwarded to us.
    via the email address. This action affords accountability by immortalizing, the request in writing. Payments in full or on account are handled via this site in the last panel tab.
    Payments are from know our initial assessment site calls either physical or virtual.
    Starting at $250.00, it varies with the amount of servicable devices that use the targarget application. No, this is not an hourly rate. Alternatively we prefer a flat rate for getting a proper look inside viewing your conditions and circumstances. Based on our findings, your goals and budget , we provide a realistic
    estimate for the cost of the repair giving you budgetary flexibility. In some cases a replacement, is cheaper than a repair. Remote calls over the internet can be timely, secure and
    cost effective. As our physical call include 1/2 hour travel time relative to the hourly charge one way. Our Remote calling is chargeable $15.00 per connect charge and is the minimum call rate which
    provides up to (1) one hour to review your application
    issues on your desktop with your control! The average
    call is about 1.5 to 2.0 hours either on site or remote. 
    We will provide a deliverable that will be used as a
    roadmap to deploying the solutions required for your issue.
    Furthermore, A professional diagnostic provides faster
    and more professional results     by revealing issues beyond the scope of the users
    symptoms. This protects you as a user and us a an
    independent technical resource by minimizing surprises as
    a solution progresses. If we find other items that are
    interwoven and unforeseen, we will advise you at that point
    and require your authorization and a change order should
    it pass beyond our original scope of services in any earlier
    agreement. This change order and will need authorization and can be verbal during the assessment. This is especially important if some very dangerous or precarious position reveals itself.
    and a revised budget prior and possible payment
    prior to proceeding will be a standard moed of operation. However in the case of imminent data disaster, action to secure the data will take prcedence of the writing with a verbal agreement by the project director or the owner.

    Product solutions and expectations of the clients can sometime be misaligned. As you enter this or any engagement in similar kind, understand that software instructions are constantly changing. The need for updates on applications, operating systems, drivers and the like are in constant motion. Training on software is the key to Best Practices. Patience is the key to good attitude about repairs, modifications and such. At the end of the day, software and hardware are things that are manipulated by mankind and not the antitheis. Please communicate any changes in any associated application or operating system during our engagement process as it could force a change order and thus disrupte the solution timeline at a cost to be bourne by the you as the client.

    We provide support for Accounting, Client relationship management, Desktop, Servers, Broadband routers and their associated communications protocols.

    Our virtual support vehicle is Go-To-Assist
    of Go-to-my-pc fame which is used in some of the most respected and secure companies in the world, including the US Govenment and numerous fortune 500 companies with includes Dell computer amongst their ranks. The system provides a chat screen to ask questions inviting a collaborative enegagement. Its also provides confirmation of activities during the event. What's more is that you can read complete details by viewing their site at Go-to-my-pc.

    Our Assesments provide a deliverable
    This is designed be used as a roadmap to deploying the solutions required for your issue. Furthermore, a professional diagnostic provides faster and more professional results by revealing issues beyond the scope of the users symptoms and any technical limitations of a on site technical associate or consultant. This protects you as a user and us as an independent technical resource by minimizing surprises as a solution progresses. If we find other items that are interwoven and unforeseen, we will advise you at that point and require your authorization and a change order should it fallbeyond our original scope of services in any earlier agreement. This deemed change order will need authorization and a revised budget prior and possible payment prior to proceeding. At the end of the day, we endeavor to build a relationship not just an invoice. However, both are integral parts of a business relationship, especially in the service arena.

    Your information is Confidential
    With respect to the each party’s Confidential Information, there is upon a mutual agreement that during the Term and at all times thereafter it shall not use, commercialize or disclose such Confidential Information to any person or entity, except to its own employees having a “need to know” (and who are themselves bound by similar nondisclosure restrictions), and to such others whom may require approval in writing. Each party shall use at least the same degree of care in safeguarding the other party’s Confidential Information as it uses in safeguarding its own Confidential Information

    Our partners are the foundation of our success.
    It is the same for your business as it is the same for your business. Strong relationships breed successful collaborations and thus having someone to trust in your business is a brings peace of mind and great solutions.

    Purchase Assessment which fits your firm here

    System Assessments
    Indicate Onsite or Remote

    Please specify a request for remote or onsite support in the above obpen box as a preference to follow-up your website request
    and associated payment

    The area below is reserved for partial, additional or completed payments in projects that are active or have come to term.

    Payment Reason
    Service Item

    Disaster Recovery

    Ignorance is expensive. Lost time, lost revenue,confusion and poor reflection on your professionalism when your system is being repaired in the middle of a mission critical task. Strategic planning and periodic maintenance are a fraction of the cost of data retrieval, data repair, application reconfiguration and the other components of a recovery. Being proactive is easierand cost less and it's not painful! Talk to us about proactive system recovery.You will be glad that you did.

    Improve your relationship with your customer and develop prospects!

    small article on contact management and stLeverage what you have to maintain and develop your client relationship"orage

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