Firstname
LastName
Title
Organization_Name
Street Address
Address (cont.)
City
State/Province
Zip/Postal Code
Country
Work(landline) Phone
Cellular Phone
FAX
E-mail

Which modes of Internet communication can you facilitate during any support engagement?

Cable Dial-Up Modem Ethernet Network Fiber Optics

What is your difficulty?

Desktops Client Broadband Service Accounting Application Client Desktop OS Accounting Middleware Accounting Application Server Order Entry Application Other Productivity Application CRM Application CRM Add-n Application Internal Network Security External Network Security System Hardware Secure Internet Connection

What is the name & version of the application you are calling about?

How many users enter information into the application?

just one user
up to five users
more than 5 users
more than 10 users
up to 15 users
up to 25 users
up to 30 users
up to 50 users
up to 60 users
up to 75 users

Are there any other instructions or applications connected to the troubling subject matter?

Yes
No
I'm unsure

Is the backup on media, cloud, file? Do you have a current backup available?

Where are the applications, which are the subject matter of this query, located?

In our office, one location In Another office in same state In Multiple offices in many states In Multiple offices, multiple countries

Do you have an active backup process?

Yes No

Select the hardware topology currently in place

Daisy Chained NonDedicated 1-5 pc's Daisy Chained 6-10 pc's Dedicated Server with 1-5 devices Dedicated Server with 6-10 devices Dedicated Server with 11-15 devices Dedicated Server with 16-21 devices 25 or more clients

Select your Operating System?:

Legacy Client Windows 2000 NT4 Windows NT5 (Win2K) XP Home XP Professional Vista Home Vista Business Vista Ultimate Windows 7 Home Windows 7 Professional Windows 7 Ultimate Mac OS Ver 10> Mac OS SnowLeopard Mac OS Lion Parallels VM other

Select Preferred Mode of visit:

Telephone Incall Internet Remote Access Physical Appearance Other

Would you like to make an appointment?

Yes No

What days are available for you to make an appointment?

Mon
Tue
Wed
Thu
Fri
ASAP
NEXT WEEK

What hours are available for you to make an appointment?

0800-1100
1200-3PM
1530-1730
ASAP

Please define the name of your process and the frequency in which is activated?

Give us a detailed description of the problem as best you can.  Then tell us about your goal, how many stations are involved, what is the task that you would like performed? Also insert the days and times preferred for the work. Specify Am or PM with the associated day(s) Additionally,insert any error codes and the associated file indicated involved if one is shown. It might be easier for you to make a screen shot, save it as a jpg file and send it to us. Post them by email to our email address: info@helpsolveit.com

Insert data file Upload #1
Insert data file Upload #2

Please have a list of adminstrative users and their passwords available for use when required.