Services

 

Small Footprint - Large Return on Investment by Phone or Internet

 

Helpsolveit.com  professionals are trained by several of the manufacturers and as such are privy to information to which others might not have access.

 For a flat fee, we help you save time with add-on enhancements to your existing installations, new desktop acquisitions and data conversions. We document and make recommendations, acquire the appropriate products if necessary, and schedule the job so that it has minimal impact on your daily operation. If you elect us to go ahead with the solution, we can also provide you with valuable documentation and ongoing support for your systems management.

We strongly recommend an assessment where the machine population is greater than 10 or/and the machines are older than 3 years.

There are some managers that think the best solution to these problematic installations is to purchase a new package or a new system!  Often, the existing system has more power than the users are aware of and with a bit of manipulation can save weeks, months or years of hard earned data. Not to mention the learning curve that the operation will undergo which could translate into lost sales and the $15,000-$30,000 capital investment.

If you feel you need an on site consultant  Click here to query !

 For on-going support then click here -> service agreements.

For an assessment as a better way to go, then click -> assessments.

Our first responsibility to the client is define the issue that is brought before us. Once we are sure that we are on the same page, we go to the next step which is to list a hard quote for the job. This Budgetary estimate is fixed against the prospective task at hand to present a fair financial gauge for the requested repair.  Budgetary estimates are used because there are other factors within the system that could influence the cost of the project. Some of these things are, faulty desktop operating systems, faulty network components, virus and worms, corrupted data and unusually large data files and uncovered, instability is usually present when lack of maintenance and other associated events related to machine care have not been a priority. Once the issue is locked down and agreed upon, then the vehicle for repair is selected.  That vehicle is either a web managed services or a physical call to the clients trouble site.

The Physical call has a minimum of 2 hours with 1/2 hour travel time attached one way.  The hourly rate is typically fixed to the difficulty of the job at hand. During the first 1hour of the fix, an assessment is taking place.  Should the repair seem much longer than anticipated we would advise you at that time.

Typical Rates are as follows:
Mininum
2 Hour within 15 mile radius with  1/2 hour travel time
3 Hour within 16-40 mile radius    3/4 hour travel time
1/2 Day Rate 
Full Day Rate 40- and above        1   hour travel time

At the end of the session a comprehensive view is noted and compiled for presentation at a later date to provide the previous user with an understanding of where he or she is after the engagement was completed.  Furthermore recommendations are offered to ensure that the users obtain the maximum benefit of their exposure to our organization.

Each support project completed will close with a post-mortem as a deliverable unless otherwise specified.

Press the button to request an engagement. ->