Service Level Agreement
Two (2), 2 hr. minimum incidents on-site, balance in remote/telephone support in 30 minute increments numbering four(4) as the balance of the support call time available either web-managed or telephone support contact.
Includes one (1) system check with program updates where required
Data Repair is excluded from the service agreements at the discretion of Helpsolveit.com llc. on a incident by incident basis.
Discounts on products associated
with repairs up 15%
Remote site support via
software link to assist in the resolution of a crisis
Web Conferencing as a teaching aid for post- installation of systems to increase "Uptime"! Available after repair/installation for as a training aid for the use of the application.
Priority Call Back response
time within 240 minutes after the initial call.
Extended Service time not available. Limited to standard business
days. No Weekend Service Calls. Typical Weekend Rates apply!
Our agreements are constructed to provide for the most cost effective billing plan for your opened issues. All plans are good for a maximum of one (1) year from the date of authorization or until the service time is depleted. Service Agreements are only issued after evaluations or assessments.
Price: $ 749.00
