Service Level Agreement Tier 4

Service Level Agreement

Provides a combination of two (2) on-site visits (2 hours semi-annually) or the equivalent of web-managed. secure access or telephone incidents.

Four (4) hours remote/telephone support in 30 minute increments until exhausted. Either web-managed or telephone support contact.
Data Repair is excluded from the service agreements at the discretion of Helpsolveit.com llc. on a incident by incident basis.
Web Conferencing as a teaching aid for post- installation of systems to increase "Uptime"! Available after repair/installation for as a training aid for the use of the application.
Priority Call Back response time within 240 minutes after the initial call.
Extended Service time not available. Limited to standard business days. No Weekend Service Calls. Typical Weekend Rates apply!

Price: $399.00

Available Service Level Agreement Plans:

Bronze

ideally suited for the business with greater than 2-6 workstations and a server with at least two supported applications.

Our agreements are constructed to provide for the most cost effective billing plan for your opened issues. All plans are good for a maximum of one (1) year from the date of authorization or until the service time is depleted. Service Agreements are only issued after evaluations or assessments.