Service Level Agreements

Protecting your investment in your data, application and people

Time is money more than ever before!  The available service agreements are designed for small, medium and enterprise clients with up to 75 desktops or smaller groups of 20, 10 or 1-3.

Whether you have your desktops daisy chained around the office or have 1 or 2 servers with connecting domains, there is a service agreement to fit your needs,

• When your applications are slow, stalling or
• Require frequent "adjustments" or
• Your applications are just plain out of service,

 Spending hours of support on one issue to find that it's really something else which is out of scope for that support person. Or use a consultants that might be great in other applications but not trained specifically in these applications. On the job trainings during a crisis, waste the time , resources, develop high anxiety and the ensuing frustration fosters a loss of confidence in the use of the application. Often management isn't aware and it may actually be compounding the problem. 

If this is your logic!  You've made a huge mistake!! Counting mechanisms and other transaction based commands will count from the first transaction in the file that it discovers. Often a file problem can cascade. Thus if transactions are trashed the integrity of the complete file could be in jeopardy!

 

Fix it

So How do you handle it?  You can make a phone call for immediate support and talk with the manufacturers support group which usually is the first step for some advice.  However, most often, the manufacturer support because it is application specific, can fix the resultant of the cause such as file corruption or but not identify and repair the root cause itself or possibly find lost data that relates specifically to the application which could be misplaced in a myriad of permutations of drive mappings.

Get to the heart of the problem provides a better repair as several by products serve your company well in the long-run

• It builds confidence in the programs Capabilities and the Data output

• Protects thousands of dollars in investment of manpower and associated resources

• Confidence in the system usually provides improvements in the business process with integration of other applications or add-ons

---

 

Experience + Effort + Insight = Service Level Agreement

 

Our agreements are constructed to provide for the most cost effective billing plan for your opened issues.  All plans are good for a maximum of one (1) year from the date of authorization or until the service time is depleted.  Service Agreements are only issued after:

1. When the original reason for the support call is closed.

2. The site has been evaluated and accepted by representatives of Helpsolveit.com.

3. A Post-mortem is customarily provided

Service Level Agreement protocol is explained to the user and their authorized representative.   Should the solution require time greater than the contract time available, then a contract hourly rate selected, according to plan, will continue automatically without interruption.   

Associated Product purchases discounted as much as 45% of msrp. After which non-contract rates with appropriate travel time go into effect, these rates are scaled according to complexity of that particular incident.   All terms are granted and will continue regardless of the incident scale and will be granted prior to site appearance as past credit performance dictates